If you have a problem with your iPhone, iPad, Mac, Apple Watch or other Apple product, you can contact Genius Bar. So-called authorized Apple service providers like Amac and Microfix also take repairs. Since December last year, you can also make these arrangements via the Apple Support website, but this was not possible in the special Apple Support app. The update to version 1.1 has changed. In addition, the app now supports rich notifications when conducting a chat conversation.
The Genius Bar at the Apple Store in Amsterdam, Haarlem, The Hague and Brussels is always a busy location for performing repairs. However, you can also contact Apple Service Providers. These are recognized and official places where you can offer your Apple product for repair, just like at the Genius Bar. As a result, you have much more choice in making an appointment. The Apple Support website already provided you with these stores, but in the Apple Support app, you were redirected to a phone number. That's no longer necessary, because the Apple Support app shows you when you can go to these locations. With a few taps you make an appointment.
In addition, you can filter by provider on the Apple Support website. You have the choice between KPN, PhoneHouse, T-Mobile, Tele2, Telfort and Vodafone. However, this does not seem to make much difference for the supply of repair sites, given that the same stores are offered in all cases. Additionally, you can receive rich notifications for the chat with the new version. Since iOS 10, apps can send rich notifications, allowing you to do more from a notification. The Apple Support app will only be available in a chat conversation for questions or issues with an Apple product. Finally, you can now make an appointment with the Genius Bar in China, Hong Kong, Macau, Turkey and the United Arab Emirates.
The Apple Support app is free for iPhone and iPad and is the easiest way to schedule an appointment at a Genius Bar or to get support. The app was first available in the Netherlands at the end of last year and only later came to America and other countries.